There is a range of beneficial tools for the SAP Solution Manager and below please find a list of tools we have been using and implementing to the best benefit of our customers :

Change Management

The aim of change management is to use standardized methods and procedures to guarantee an efficient management of all the changes within the IT infrastructure and to minimize the effects of change-related breakdowns. There should be a balanced relationship between the need to make changes and any potentially damaging effects of those changes. Changes to any configuration should be initialized, documented, and inspected; their implementation should be managed, coordinated, and monitored. Solution Manager Change Management scope of application management includes all types of application changes:

•  Emergency corrections
• Periodic maintenance
• Business process changes, implementation and upgrade projects.

 

Change Request Management

Change Request Management enables you to manage your SAP Solution Manager projects (maintenance, implementation, template, and upgrade) projects from top to bottom: Starting with change management and project planning, through resource management and cost control, to physical transports of changes from the development environment into the productive environment. Ongoing software and configuration changes as well as large implementations are ongoing challenges for managing data consistency and secure project control. Change Request Management as part of SAP Solution Manager integrates Service Desk functionality for managing change requests, and extends project control by integrating project planning with the cProjects application into a transport workflow control. The processes supported by Change Request Management include urgent corrections for implementing fast and direct changes in the productive environment, and activities for maintenance projects, and implementation, upgrade, or template projects. Cross-system and cross-component changes are supported. Change Request Management offers you the following benefits:

• Increased maintenance and project efficiency
• Minimized costs for project management and IT
• Reduced risk of correction and project failure
• Shorter correction, implementation, and going-live phase
• Efficient maintenance of customer developments and implementations.

 

Quality Gate Management

Quality Gate Management gives you an overview of the status of the software distribution of your projects. It gives an integrated and consistent overview of the implementation of changes to your SAP software solution, for all operational units of the various organizations in a company. This increases the transparency of the software change process. Quality Gate Management combines different software developments in one logical structure. These developments are in turn collected in projects. You can organize and monitor the distribution of software by projects and their changes..

 

Maintenance Optimizer

The Maintenance Optimizer leads you through the planning, download and implementation of support package stacks, which contain a set of support packages for your systems. You can also install enhancement packages or put them into an upgrade to SAP ERP 6.0 (previously SAP ERP 2005), using the Maintenance Optimizer. The Maintenance Optimizer gives you an overview of all maintenance activities in your system landscape. .