Please find below some more details about Governance, Benefits and Best Practises made possible with SAP Solution Manager :

Governance

In today's IT Environments, .every organization has the requirements to ensure certain standards, procedures, processes and guidelines are followed, also enabling fully audit-proof system changes management. Solution Manager can ensure this with :

• Project Management enables  implementation projects to be guided by proven best  practice, utilizing ASAP Roadmap
• Service Desk enabling process-guided, ITIL compliant service processing with knowledge base and full integration into change management
• Change Management providing full audit track and trace for any system changes from business change request with flexible approval procedures all the way into all involved target systems down to the level of transports and technical objects

 

Benefits

The SAP Solution Manager offers a range of benefits for any organization:

•  Accelerating implementation projects with roadmap, best practice content, test workbench and eLearning
• Monitoring enabling a central view on a single screen for the status of all your SAP instances, databases and servers, as well as automated service level reports, EarlyWatch Alerts and Business process monitoring, alerting you in case of system or business process operation warnings, issues or problems.
• Service Desk enabling process-guided, ITIL compliant service processing with knowledge base and full integration into change management
• Change Management providing full audit track and trace for any system changes from business change request with flexible approval procedures all the way into all involved target systems down to the level of transports and technical objects

 

Best Practise

If you want to ensure that available SAP best business practice is applied, that your project will benefit to the fullest from available content. At the same time, Service Desk and Change Management do ensure that processes will be followed and give you at any time a management view of operational status - for which our dashboards have been developed.