The Monitoring contains various functions giving you a tight grip on system, servers, network and landscape status, performance and operations and also an insight in the business process performance and operations :

Systems monitoring

he system monitoring monitors the systems in your entire solution landscape, in real time, the system monitoring is based on the Monitoring Architecture concept..

 

EarlyWatch Alerts

The SAP EarlyWatch Alert is a diagnosis which monitors solutions in SAP and non-SAP systems in the SAP Solution Manager. The SAP Solution Manager processes the downloaded data. You can display the report as an HTML document. You can also create the report as a Microsoft Word document. You can use the documents as status reports. You can analyze and avoid potential problems with these reports. The following satellite system data is collected weekly and passed to the SAP Solution Manager:

• General component status
• System configuration
• Hardware
• Performance development
• Average response times
• Current system load
• Critical error messages and process interruptions
• Database administration.

 

Service level reporting

Service Level Reporting is the interface between your IT department and the person responsible for a business process and provides analyses across the systems and business processes in your solution landscape. You can thus react quickly to risks, and continually improve your IT service..

 

Business process monitoring

You monitor the availability and progress of your entire business processes across systems and system components. You schedule, manage and monitor background jobs in your solution landscape which are related to business processes and business process steps. The SAP Solution Manager provides predefined views and values for the functions, in the function sessions. Monitoring your solution enables you to ensure that core business processes run according to the priorities of your company. You can manage business processes via components in your solution landscape with the following functions:

• ABAP-based components: Business Process Monitoring Business process monitoring monitors your entire business processes in real-time, in a comprehensible graphic format. Based on the Computer Center Management System (CCMS), it is analogous to System Monitoring. Job Scheduling Management Manage and document the background processing in your entire system landscape.
• Java-based components: Root Cause Analysis
• Solution Manager System: Self-Diagnosis.

 

Root cause analysis

Today’s distributed, multi-technology customer solutions offer multi-channel access through diverse devices and client applications. Analyzing the root cause of an incident in such systems requires a systematic top-down approach. This approach must be guided by tools that help customers to perform this analysis as efficiently as possible, following SAP best practices. The objective of Root Cause Analysis is to identify and provide: Immediate corrective action (workaround) to restore service operations as quickly as possible with minimal disruption to end users by isolating the area of concern Complete solution to the issue at hand Root Cause Analysis tools are designed to reduce the number of resources in each step of the resolution process. In addition, the Root Cause Analysis infrastructure is open to the integration of new SAP technologies, applications and third-party software...