Having delivered SAP Training for 10 years and Solution Manager Training for 3 years for major customers, including SAP, we can offer a range of courses structured along the standard SAP courses. Please contact us for more details, about schedule, proposals, pricing and specific adjustments of the courses for your  company requirements.

Solution Operations

This course ( guided and structured along the SAP course SM100) covers covers the fundamental steps for setting and configuring the SAP Solution Manager, as well as administration and function of the tools within SAP Solution Manager. Specifically, this course will include setting up the solution landscape, early watch apart reporting, solution landscape reporting, service delivery, system monitoring, business process monitoring, service desk, Solution Manager Diagnostics and change request management.
Duration: 3-5 Days, depending on level of experience
Exam: Certification C_SM100_06 
Please note that we can offer this courses only as a company-specific course, we do not offer open classroom training.

 

Project Management

This course ( guided and structured along the SAP course SMI210 and SMI310) covers the key concepts of SAP Solution Manager, the concepts of application lifecycle management (ALM), how SAP Solution Manager supports ALM., define a project and document the system landscape for the solution to be implemented, design and document the project scope, including its business requirements, configure the project scope, organize, perform and document all project-related test activities, use roadmaps as the underlying project methodology, explore reports to support project management activities, learn about handling problem messages in implementation projects, get an impression of how SAP Solution Manager supports the maintenance of your productive environment, learn about implementation-related topics, such as template management, Solution Documentation Assistant and Business Process Change Analyzer, get technical background information as required for your project role.
Duration: 2 Days
Exam: Certification C_SMI310_06 

 

Service Desk and Change Management

This course ( guided and structured along the SAP course SM200) covers:

• Overview Change Request Management and Service Desk
• Basic Setup Steps for Change Request Management
• CRM Master Data
• Projects and Release Management
• Service Desk integration and Change Requests
• The Change Request Management Process
• Enhanced CTS
• Monitoring
• Customizing Support Messages
• Change Request Management Specific Customizing.

Duration: 4 Days 

 

E2E Root cause analysis (End-to-End)

This course ( guided and structured along the SAP course E2E100) covers:

• Introduction to End to End Root Cause Analysis
• Incident Management Process and Pre-clarification
• End to End Change Diagnostics
• End to End Workload Analysis
• End to End Trace Analysis
• End to End Exception Analysis
• Data Inconsistency Analysis
• Client Side Root Cause Analysis
• Proving Stabilization of Solution Landscapes with SAP EWA Review and Certification
• Preparation Certification for the Application Management Engineer – End to End Root Cause Analysis

Duration: 4 Days